Thursday, June 20, 2013

Do Not Double

A few days ago, a friend of mine experienced an unpleasant situation at a store while trying to use a particular coupon.  Often, this is the result of not training staff well when it comes to accepting coupons.

My friend tried to use 3 like coupons on 3 like items.  One coupon per one item. The employee refused her second and third coupon because the first one read "DO NOT DOUBLE." This employee thought he couldn't accept more than one.  No, no, no...that's not how it works.

The words DO NOT DOUBLE on coupons mean that the manufacturer wants to make it clear that they will not cover the costs of the doubling, should the store double coupons, and that they will only reimburse the store for the face value of the coupon itself.  Some stores (none that I know of in San Antonio) choose to "double" coupons.  That means that if a coupon says $1.00 off, the store doubles it by deducting $2.00 instead of $1.00.  But manufacturers like to write the words "DO NOT DOUBLE" or "DND" on their coupons just to be clear they will only pay for the face value of the coupon. 

I hope you never encounter this situation but in case you do, you can nicely educate the people behind the register.  Happy shopping! :)




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